Refunds and failed top-ups

My top-up failed but I was charged. What now?

If a top-up fails after payment, we refund you automatically and you'll get a confirmation email. Depending on your bank it can take a few business days to appear — reach out if it hasn't within a week.

I sent a top-up to the wrong number. Can I get it back?

Once a top-up delivers to a valid number we can't reverse it — the credit is already on that account. Always double-check the number and country before you pay. If the number was invalid, the order fails and no charge stands.

Can I cancel a completed top-up?

Because top-ups deliver instantly, completed orders are generally non-refundable. We make exceptions for technical faults on our side, like a duplicate charge — contact support and we'll put it right.