Help Center
How can we help?
Search our guides, or jump to a topic below. Most answers are here — and our team is one message away if not.
Browse by topic
All articles
- DeliveryDelivery times and delaysWhat to expect after you pay, and what to do if a top-up is pending.
- Getting startedHow to send a top-upSend airtime to any prepaid phone in a few taps.
- SecurityKeeping your account safeProtect your login and know what we'll never ask for.
- PaymentsPayments and pricingHow you pay and why prices are clean, rounded dollars.
- RefundsRefunds and failed top-upsWhat happens when a top-up fails, and when refunds apply.
- AccountReset your passwordLocked out? Get a reset link by email in seconds.
- Street CreditStreet Credit — your prepaid balanceHow Street Credit works and when it becomes spendable.
- AccountYour account and saved recipientsSave numbers, repeat sends, and set up auto top-up.
Still stuck? Reach us
Live chat
The fastest way to reach us — use the chat bubble in the corner of any page and talk to the team.
Email us
Prefer email? Write to us and we’ll get back to you as fast as we can.
support@topupstreet.com →